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Frequently Asked Questions (FAQ)

General Questions:

Are there multiple sizes?

Yes, there are currently three different sizes of the MeasureON! ® canine smart harness. Small (22-27 inches in chest circumference), medium (27-32 inches in chest circumference), and large (32-37 inches in chest circumference). Sizes extra-small and extra-large are expected to be released in 2021.

A tape measure is provided with each purchased harness. This is to ensure users can measure their patients and fit them to the correct size harness for the most accurate measurement of patient vitals.

Do you ship overseas?
Currently, harnesses are only shipped in the United States of America and Canada.
Can you see multiple patients at once?
Yes! Every patient wearing a harness that is connected to the clinic’s Wi-Fi will be seen on the home screen of the patients’ tab. Vitals will even be highlighted in red if they are outside of the pre-set safe ranges.
Does the harness alert you?

Yes, harnesses are capable of alerting you via text message, app notification, email, or on harness alerts. You will get alerted if your patient’s vitals are reported outside of the pre-set safe ranges set per vital, per patient. We want to ensure you have the quickest response time possible to that patient if their health begins to decline.

How accurate is the harness?

The MeasureON! harness is the most accurate wearable on the market. The harness configuration allows vitals recorded to be more accurate than collars. This also goes for other wearables on the market. An abstract related to axillary temperature vs rectal temperature was published by Mantel Technologies and presented at the International Veterinary Emergency and Critical Care Symposium in the fall of 2019. The focus of this study was proving the axillary temperature measurement reports within 1 degree of rectal temperature measurements. A copy of this abstract can be obtained by contacting support@vetmeasure.com. Other vitals have been clinically validated as accurate.

Does each harness need its own subscription?
Yes, each harness needs to be paired with an annual subscription. This subscription allows for unlimited harness use, great customer support, generated patient reports, updates, and access to the VetMeasure mobile app. Subscriptions will need to be renewed annually.

Current Users

What if I do not see data coming through/updating

Items to check if you do not see vitals come through the app would be the check-in time set for your patient(s). This is found in your patient’s “Details” tab. Intervals are pre-set to 20 minutes. Therefore, if you would like to see vitals updated more frequently, please change the check-in time to 5 minutes or less.

Check your Wi-Fi credentials, and whether they were mistyped or are case-sensitive. Also, check whether the harness’s light was still flashing blue when you pressed “save” after entering in credentials. The flashing blue Wi-Fi configuration mode times out after one minute. Verify that the harness is connected to the patient in the app. This is by comparing the serial number to the active patient’s profile.

Why are my first temperature values low?

Because of the harness’s padding, the temperature sensors may take up to  10 minutes to achieve accuracy. The first value may seem low, but the core temperature will be reached within the first few harness check-in points.

Why won't my harness turn off?

A few things can cause a harness to remain on. The harness may be connected to a patient in the app and/or physically on a dog after use. Disconnect the harness in the app and from the dog. The harness will shut off within 2 minutes. Or, if the Wi-Fi connection is lost before disconnecting the harness from the patient in the app, the harness stays on, trying to send the last vital. A quick fix to this scenario is to plug the harness into the charger, allowing it to power down.

Why does my Bluetooth keep disconnecting?

Bluetooth is a secondary method of operation and automatically disconnects after 2 minutes of being connected. Unless you want to stream a live ECG graph, you do not need to disconnect the harness via Bluetooth during regular operation. If your Wi-Fi is working and the credentials were entered correctly, connecting your harness via Bluetooth for TPR is not necessary.

Why can't I see the harness I am trying to connect to my patient in the app?

If you cannot see the harness in the app, the harness is most likely still connected in the app to the last patient. Check active patients to find which one is still connected and disconnect the harness. This makes the harness available to     your new patient. The app doesn’t allow connections to more than one patient at a time.

Why is my harness light flashing blue, yet I cannot connect to Wi-Fi or Bluetooth?

It is possible the harness was triggered to reset. This happens if the harness was in Wi-Fi configuration mode and the user held down on the button for 20seconds. You may also have heard three ascending tones. The harness takes about a minute to reset before resuming normal operation.

How do I know if my harness is on or off?

If your harness displays any light, it is on. If there is no light for one minute or longer, it’s off. Tones are also audible      when the harness is turning on or off. The harness never fully powers off. It continuously uses low energy. The battery life diminishes over time.

Where do I get the data from a harness being on my patient?

Data is currently available on the web app in a .csv file. You can also request daily reports sent by the VetMeasure team. Reports are easily transferable into your patients’ electronic folders. Contact the VetMeasure team — at support@vetmeasure.com — to sign up to receive patient reports.

What is your return policy?
If the harness ends up not being a great fit for you and your clinic, there is thirty-day money back return policy. The thirty-days begins when harnesses are received at the clinic.
How do I contact customer support?
Customer support is available by email at support@vetmeasure.com, by phone at 515-296-4243, or by live chat via the website, www.vetmeasure.com. Support is available during the hours of 8 am to 5 pm Central Time unless an appointment is scheduled.
Are there videos to help answer questions regarding the harness?
Yes! There are currently a few videos to help answer some of the most common questions about the use of the harness. There are more videos in the making. If there is a video that you would like to see that we currently do not have published please contact us at support@vetmeasure.com and submit your video request to us and we will be happy to review and create videos accordingly!
Current support videos can be found on the Sydney See/VetMeasure channel on YouTube.
Why does my harness's serial number not come up when I press "Start Scan?"

Make sure the harness is continuously flashing only blue. If it is flashing only blue, check to see if your Bluetooth/location services are on. Go to settings, find the VetMeasure mobile app, and check the Bluetooth/location services’ status. If they are on and the serial number still does not come up when you press “Start Scan,” contact your VetMeasure representative.